Terms & Conditions

PART II · MEMBERSHIPS

The following additional terms apply to members of The Grove Sanctuary. They sit alongside the clinic terms above — where a membership term is more specific (for example, on cancellations), the membership term applies to your membership appointments.

1. Membership commitment & payments

Minimum term: all Grove Sanctuary memberships require a minimum commitment of three (3) months. This gives us enough time to begin making real, visible changes to your skin.
Monthly billing: your membership fee is charged automatically on the same date each month by Direct Debit / Stripe (the date you originally signed up).
Failed payments: if a monthly payment fails, we will attempt to process it again. If it remains outstanding, your membership benefits and any upcoming appointments are paused until the account is brought up to date.

2. Treatment cycles & rollovers
Your payments are monthly, but your treatments run on 4-week, 6-week, and 12-week cycles. We use a flexible “use it or lose it” system with a short grace period to keep your skin on track and prevent the diary becoming overbooked.

Scheduling: it is the member’s responsibility to book appointments in advance to secure preferred dates.
Rollover: if you can’t make a scheduled treatment cycle, you have a Fourteen Day grace period to redeem that specific treatment.
No banking: treatments cannot be banked or accumulated indefinitely. If a treatment isn’t used within its cycle plus the 2-week grace period, it expires.
Non-transferable: memberships and their included treatments are strictly for the named account holder and cannot be gifted or transferred to friends or family.

3. Membership cancellations & no-shows

Notice period: we require a minimum of 48 hours’ notice to reschedule or cancel any membership appointment.
Late cancellations & no-shows: if you cancel with less than 48 hours’ notice, or don’t show up, that treatment is forfeited and deducted from your current cycle’s allowance.

4. Membership perks & discounts
Your membership secures dedicated time in our diary just for you.

Retail & treatment discounts: your tier discounts (10% or 15% off skincare, and 10% off eligible clinic treatments for Bloom members) are valid while your membership is active. They cannot be combined with other seasonal offers or sale items unless explicitly stated.

Birthday add-on: your complimentary birthday add-on must be redeemed during your birthday month and combined with one of your scheduled membership facials. It can’t be exchanged for cash or products.

Prescription-only treatments (such as anti-wrinkle treatments) are excluded from all membership discounts and are always subject to consultation.

5. Upgrading, downgrading, or cancelling
Changing tiers: you can upgrade your tier at any time. To downgrade, you may do so once your initial 3-month minimum term is complete.
Cancellation notice: after the initial 3-month minimum term, you may cancel at any time by giving 30 days’ written notice by email to ambergroveaesthetics@hotmail.com
Final payments: if your regular billing date falls within that 30-day notice period, one final payment is taken, and you have 30 days to use any remaining accrued benefits.